The website www.southgatefamilypharmacy.com does not sell, package, or ship products directly. All physical products featured on this site are fulfilled and dispatched by independent partner retailers to which users are directed. Below is general information regarding shipping practices and delivery standards typically offered across the United States.
1. Domestic US Delivery Coverage
Partner retailers generally provide shipping coverage across all 50 US states:
- Continental United States (Lower 48): Full standard, expedited, and express delivery services.
- Alaska and Hawaii: Available through most merchants, though delivery transit times may be slightly longer.
- APO / FPO / DPO and US Territories: Many partner stores support shipments to military addresses and territories (Puerto Rico, Guam, US Virgin Islands) via USPS.
2. Estimated Delivery Times
Shipping transit times vary depending on the merchant, product availability, and selected shipping tier:
- Order Processing: Orders are usually processed and prepared for dispatch within 1 to 2 business days.
- Standard Shipping: Typically 3 to 7 business days via carriers such as USPS (Ground Advantage / Priority), UPS, FedEx, or DHL eCommerce.
- Expedited / Express Shipping: Typically 2 to 3 business days, available on select partner checkouts.
- Overnight Delivery: Next-business-day delivery may be offered by certain merchants for orders placed before daily cutoff times.
3. Shipping Costs & Free Shipping
Shipping fees are determined directly by partner retailers based on package weight, dimensions, destination, and shipping speed. Many merchants offer free standard shipping on orders exceeding a specified order value threshold. All applicable shipping costs will be clearly displayed at checkout prior to order finalization.
4. Order Tracking
Upon shipment dispatch, the partner merchant will send a shipping confirmation email containing a carrier tracking number (USPS, UPS, FedEx). You can use this tracking number on the carrier’s portal to follow your package in real time.
5. Shipping Issues, Delays & Lost Shipments
In the event of an unexpected delivery delay, severe weather disruption, or a missing package marked as delivered, please reach out directly to the customer support team of the merchant from whom you purchased. They will initiate a carrier trace or arrange a prompt replacement shipment.
6. Damaged Shipments
If your package arrives with visible physical damage or compromised contents, please document the damage with photographs and notify the merchant’s customer service team within 48 hours of delivery to request an exchange or refund.