The following Returns and Refund Policy applies to orders and purchases initiated through the website www.southgatefamilypharmacy.com. As an affiliate marketing platform, www.southgatefamilypharmacy.com does not manufacture, warehouse, sell, or ship products directly. All purchases are finalized on independent third-party merchant websites, and returns or refund requests are governed by the policies of the respective merchant.
1. Merchant Return & Refund Policies
Because products are purchased directly from partner retailers, return terms, eligibility criteria, and refund timeframes vary by seller. Most partner retailers offer standard return windows ranging from 30 to 60 days from the delivery date, with many offering satisfaction or money-back guarantees. We encourage you to review the return terms displayed on the merchant’s checkout page prior to completing your purchase.
2. How to Request a Return
To initiate a return or exchange, please follow the procedure specified by the partner merchant from whom you purchased:
- Locate your original order confirmation email received from the merchant.
- Contact the merchant’s customer service department via their website, email, or telephone support.
- Obtain a Return Merchandise Authorization (RMA) number or return shipping instructions if required by the seller.
- Securely package the item and send it to the designated return address provided by the seller.
3. Items Excluded from Return
In accordance with industry standards and health regulations in the United States, certain items may be non-returnable or final sale:
- Dietary supplements or health products with broken safety seals or opened packaging
- Perishable goods or personal hygiene items
- Items marked as final sale or clearance on the partner website
4. Refund Processing & Timing
Once a returned product is received and inspected by the partner retailer, your refund will typically be processed back to the original method of payment (such as credit card or PayPal). Processing times generally range from 5 to 10 business days depending on the merchant’s bank and your financial institution.
5. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged during transit, defective, or incorrect, contact the partner merchant’s customer support immediately upon delivery. Most retailers will provide a prepaid return shipping label and arrange an expedited replacement or full refund.
6. Affiliate Disclaimer & Inquiries
www.southgatefamilypharmacy.com does not process financial transactions, issue refunds, or accept returned merchandise at our administrative offices. For any questions regarding your order status, returns, or refunds, please contact the customer care team of the merchant from whom you purchased.